Shift Lead — Customer Experience & Store Ops

Walgreens; Lapeer (MI); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Lapeer, MI is seeking a reliable team member to open and close the store in the absence of management, perform cash handling and back door duties for deliveries, and ensure the floor and stock room are ready for the business day.

This role engages customers by greeting and assisting with products, processes returns and refunds, and supports operations such as pricing, inventory counts, displays, and general upkeep.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is preferred.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and system start-ups.
• Ensures floor and stock room are ready for the business day and opens back door for deliveries.
• Models and delivers a distinctive and delightful customer experience.
• Completes product returns, order voids, customer refunds, cash drops, and provides change as requested to cash registers.
• Assists with pricing changes and displays, and maintains accurate inventory counts.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license (state dependent)

Job description

Walgreens in Lapeer, MI is seeking a reliable team member to open and close the store in the absence of management, perform cash handling and back door duties for deliveries, and ensure the floor and stock room are ready for the business day.

This role engages customers by greeting and assisting with products, processes returns and refunds, and supports operations such as pricing, inventory counts, displays, and general upkeep.