Shift Lead: Retail Ops & Exceptional CX

Walgreens; Dyer (IN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Indiana (Dyer) is seeking a reliable team member to open and close the store when management is not available, handle cash and register tasks, and coordinate deliveries through the back door.

You will engage customers, resolve questions, assist with returns, stock, pricing, and displays, and support store operations to ensure a seamless shopping experience.

The role emphasizes customer service, collaboration with the team, and compliance with store policies and safety rules.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open/close store in absence of management and handle cash accurately.
• Assist with returns, voids, refunds, and cash drops.
• Engage customers and provide product/service assistance to ensure a positive experience.

Skills

Leadership experience

Retail key holder

Fluent English

Education

Pharmacy license or PTCB certification

Job description

Walgreens in Indiana (Dyer) is seeking a reliable team member to open and close the store when management is not available, handle cash and register tasks, and coordinate deliveries through the back door.

You will engage customers, resolve questions, assist with returns, stock, pricing, and displays, and support store operations to ensure a seamless shopping experience.

The role emphasizes customer service, collaboration with the team, and compliance with store policies and safety rules.