Shift Lead - Retail Ops & Customer Experience

Walgreens; Tucson (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens is seeking a motivated team member to help open and close the store when management is unavailable, manage cash, and prepare the floor for business. You will assist with deliveries, returns, and pricing while delivering a distinctive customer experience.

The role emphasizes leadership, English fluency, and knowledge of store systems; pharmacy license or PTCB certification may be required, with opportunities to grow within a busy retail setting.

Qualifications

• At least 1 year of leadership/supervisory/retail key holder experience.
• Fluent reading, writing and speaking English.
• Willing to obtain PTCB certification or state pharmacy license if required.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring floors and stock rooms are ready.
• Process returns, refunds, voids, and cash drops; provide change as needed.
• Deliver a distinctive and exceptional customer experience to shoppers and patients.
• Assist with vendor deliveries and backdoor access; support inventory from orders through receipt.
• Maintain accurate inventory counts and ensure correct pricing and signage; support displays and resets.
• Ensure compliance with laws on regulated products and assist with basic bookkeeping and cash reports.

Skills

Leadership experience

English fluency

Store systems knowledge

Education

PTCB certification / pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens is seeking a motivated team member to help open and close the store when management is unavailable, manage cash, and prepare the floor for business. You will assist with deliveries, returns, and pricing while delivering a distinctive customer experience.

The role emphasizes leadership, English fluency, and knowledge of store systems; pharmacy license or PTCB certification may be required, with opportunities to grow within a busy retail setting.