Shift Lead - Customer Experience & Store Ops

Walgreens; Burlington (IA); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking team members to open and close the store when management is unavailable, handle cash and store readiness, and assist customers with products and services. The role emphasizes accurate transactions, refunds, and maintaining a welcoming store environment.

Requirements include one year of leadership or supervisory experience, fluency in English, and state-appropriate PTCB certification or pharmacy license.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.

Skills

Leadership

Customer service

Cash handling

Communication

Education

PTCB certification

Pharmacy license (state)

Job description

Walgreens is seeking team members to open and close the store when management is unavailable, handle cash and store readiness, and assist customers with products and services. The role emphasizes accurate transactions, refunds, and maintaining a welcoming store environment.

Requirements include one year of leadership or supervisory experience, fluency in English, and state-appropriate PTCB certification or pharmacy license.