Shift Lead - Retail Ops & Customer Experience

Walgreens; Tomball (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store team member who will open and close the store in the absence of management, handling cash and ensuring readiness for the business day. You will assist customers, process returns, refunds, and manage price changes while maintaining accurate inventory and displays.

In this role, you will uphold Walgreens service traits, greet customers, offer help proactively, and support store operations including vendor deliveries and basic maintenance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains store and back-room inventory accuracy; supports pricing, displays, and line resets as needed.
• Assists with vendor deliveries, store maintenance, and compliance with regulations.

Skills

Leadership

Customer service

English fluency

Job description

Walgreens is seeking a store team member who will open and close the store in the absence of management, handling cash and ensuring readiness for the business day. You will assist customers, process returns, refunds, and manage price changes while maintaining accurate inventory and displays.

In this role, you will uphold Walgreens service traits, greet customers, offer help proactively, and support store operations including vendor deliveries and basic maintenance.