Shift Lead — Customer Experience & Store Operations

Walgreens; Westfield (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Retail Team Member to open and close the store in the absence of management, handle cash, and ensure merchandise readiness for the day. You will assist customers, process returns, refunds, and participate in maintaining displays and inventory integrity.

The role emphasizes delivering a delightful customer experience, engaging with customers, and helping with vendor deliveries and shelf replenishment as needed.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Maintain accurate inventory counts and assist with pricing, signage, and shelf displays.

Skills

Leadership experience

Customer service

Cash handling

Store operations

Job description

Walgreens is seeking a Retail Team Member to open and close the store in the absence of management, handle cash, and ensure merchandise readiness for the day. You will assist customers, process returns, refunds, and participate in maintaining displays and inventory integrity.

The role emphasizes delivering a delightful customer experience, engaging with customers, and helping with vendor deliveries and shelf replenishment as needed.