Shift Lead: Retail Ops & Customer Experience

Walgreens; Talladega (AL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to help open and close the store, manage cash, and ensure the floor and stock room are ready for business. You will engage customers, resolve issues, and model service best practices to deliver a distinctive Walgreens experience.

Role focuses on accurate cash handling, inventory control, pricing, and collaboration with store leadership to maintain compliant, clean, and welcoming store conditions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles cash and ensures readiness for the business day.
• Completes returns, refunds, cash drops, and provides change to registers when needed.
• Delivers a distinctive and delightful customer experience to shoppers.
• Engages customers, resolves issues, and shares service best practices with teammates.
• Maintains inventory accuracy, pricing, and display standards across departments.

Skills

Leadership

Customer service

Tools

Store systems

Job description

Walgreens is seeking a dedicated team member to help open and close the store, manage cash, and ensure the floor and stock room are ready for business. You will engage customers, resolve issues, and model service best practices to deliver a distinctive Walgreens experience.

Role focuses on accurate cash handling, inventory control, pricing, and collaboration with store leadership to maintain compliant, clean, and welcoming store conditions.