Shift Lead: Store Operations & Customer Experience

Walgreens; Bloomfield (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking an hourly associate to support store operations and deliver excellent customer service. The role includes opening/closing the store in the manager’s absence, handling cash, assisting with deliveries, and maintaining accurate inventory and pricing.

You will greet customers, handle returns, refunds, and voids, and help drive a positive shopping experience. Prior leadership or key holder experience is preferred, along with strong English communication skills.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, and cash drops to the safe.
• Engage customers and patients to provide a world-class service experience.
• Hold store keys to open/close without management when needed.
• Support warehouse and vendor ordering processes, including backdoor deliveries.
• Register all sales on the cash register and document errors, price verifications, and voids.
• Assist in evaluating displays and updating pricing and signage as required.
• Maintain accurate inventory counts and stockroom organization.
• Assist with pharmacy window operations and adherence to regulations.

Job description

Walgreens is seeking an hourly associate to support store operations and deliver excellent customer service. The role includes opening/closing the store in the manager’s absence, handling cash, assisting with deliveries, and maintaining accurate inventory and pricing.

You will greet customers, handle returns, refunds, and voids, and help drive a positive shopping experience. Prior leadership or key holder experience is preferred, along with strong English communication skills.