Shift Lead: Retail Ops & Customer Experience

Walgreens; Nokomis (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Florida is seeking a team member to help run daily store operations. You will open and close the store when management is unavailable, handle cash and POS duties, and ensure the floor and stock room are ready for business.

You will also assist with deliveries through the back door and support returns and refunds as needed. The role emphasizes delivering a friendly, proactive customer experience, with a focus on assisting customers and maintaining store standards in all interactions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including required system start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Serve as a liaison between management and team members when store management is not present.

Skills

Leadership experience

English fluency

Tools

POS systems

Job description

Walgreens in Florida is seeking a team member to help run daily store operations. You will open and close the store when management is unavailable, handle cash and POS duties, and ensure the floor and stock room are ready for business.

You will also assist with deliveries through the back door and support returns and refunds as needed. The role emphasizes delivering a friendly, proactive customer experience, with a focus on assisting customers and maintaining store standards in all interactions.