Shift Lead: Retail Ops & Customer Experience

Walgreens; Mount Holly (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Mount Holly, NC is seeking a Store Associate with leadership responsibilities to open and close the store in the absence of management. You will handle cash, process returns and refunds, and ensure floor and stockroom readiness for business hours.

You will engage customers, resolve issues, and model excellent service while coaching teammates on best practices. The role includes inventory, pricing tasks, and basic back-office duties, with a focus on compliance and operational

Qualifications

• Minimum one year of leadership or supervisory retail experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Open and close store when management is absent; handle required systems start-up and cash handling.
• Process returns, order voids, refunds, and cash drops; provide change.
• Maintain accurate inventory counts and pricing; manage signage and displays.
• Assist with vendor deliveries and backdoor access as needed.
• Provide excellent customer experience and resolve issues.
• Support bookkeeping, cash reports, and basic store maintenance.

Skills

Retail leadership

Customer service

Cash handling

Team coaching

Education

PTCB certification or pharmacy license

Tools

Cash registers

Inventory systems

Store systems

Job description

Walgreens in Mount Holly, NC is seeking a Store Associate with leadership responsibilities to open and close the store in the absence of management. You will handle cash, process returns and refunds, and ensure floor and stockroom readiness for business hours.

You will engage customers, resolve issues, and model excellent service while coaching teammates on best practices. The role includes inventory, pricing tasks, and basic back-office duties, with a focus on compliance and operational