Shift Lead - Customer Experience & Store Ops

Walgreens; South Orange (NJ); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens in New Jersey is seeking a Store Operations Associate to open and close the store in the absence of management, handle cash, and ensure readiness of the floor and stock room for business days.

You will process returns, refunds, drops to the safe, and provide change for registers while delivering a distinctive customer experience. The role includes merchandising, inventory checks, and basic bookkeeping tasks daily.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management; handles system start-ups, cash handling, and ensures floor and stock room readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change for registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services; resolves issues to ensure a positive experience.
• Coaches team members on customer service best practices to deliver a consistent Walgreens experience.
• Maintains store keys for opening/closing without management; supports vendor deliveries and backdoor access.
• Registers sales accurately, documents scanning errors, price verifications, and price changes; handles order releases and returns.
• Assists with displays, resets, inventory accuracy, pricing, signage, and compliance with local regulations.
• Performs bookkeeping tasks, cash reports/counts, and oversees store cleanliness and appearance.

Skills

Leadership experience

English proficiency

Job description

Walgreens in New Jersey is seeking a Store Operations Associate to open and close the store in the absence of management, handle cash, and ensure readiness of the floor and stock room for business days.

You will process returns, refunds, drops to the safe, and provide change for registers while delivering a distinctive customer experience. The role includes merchandising, inventory checks, and basic bookkeeping tasks daily.