Shift Lead: Customer Experience & Ops

Walgreens; Glassboro (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a store associate to support daily store operations in New Jersey. The role involves opening and closing the store in managers' absence, handling cash, and ensuring the floor and stockroom readiness for business operations.

Responsibilities include customer engagement, processing returns and refunds, assisting with vendor deliveries, and maintaining accurate inventory. The position emphasizes exceptional service and adherence to store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services.
• Coaches team on customer service best practices to ensure a superior experience.
• Handles store keys, vendor deliveries, pricing changes, and signage per policy.
• Maintains inventory counts and accuracy across departments and stockroom.

Skills

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Job description

Walgreens is seeking a store associate to support daily store operations in New Jersey. The role involves opening and closing the store in managers' absence, handling cash, and ensuring the floor and stockroom readiness for business operations.

Responsibilities include customer engagement, processing returns and refunds, assisting with vendor deliveries, and maintaining accurate inventory. The position emphasizes exceptional service and adherence to store policies.