Shift Lead: Retail Ops & Customer Experience

Walgreens Co.; Lebanon (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a dependable team member to help operate the store when management is not present, including opening back doors for deliveries and managing cash and transactions. You will greet customers, resolve issues, and help ensure a smooth shopping experience.

The role involves supporting inventory, pricing, displays, and back-room processes, while upholding compliance and safety standards. A focus on service and teamwork is essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, handling start-ups and cash.
• Handle cash, returns, refunds, and price verifications.
• Ensure compliance with pricing and signage.
• Assist with vendor deliveries and backdoor access.
• Maintain inventory accuracy and store cleanliness.
• Assist Pharmacy out window as requested.
• Bag checks and regulatory compliance for alcohol and tobacco.

Skills

Leadership

Supervisory experience

Retail experience

Customer service

English language

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a dependable team member to help operate the store when management is not present, including opening back doors for deliveries and managing cash and transactions. You will greet customers, resolve issues, and help ensure a smooth shopping experience.

The role involves supporting inventory, pricing, displays, and back-room processes, while upholding compliance and safety standards. A focus on service and teamwork is essential.