Shift Lead: Retail Ops & Customer Experience

Walgreens; La Grange (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking an engaged team member to support store operations and customer service. You will open/close the store in management's absence, handle cash, assist vendors, and maintain inventory accuracy while delivering a friendly, proactive customer experience.

The role requires leadership experience, English fluency, and a valid PTCB certification or state license where applicable. You will collaborate with the team to ensure compliant, smooth daily operations.

Qualifications

• One year of leadership, supervisory, or key-holder retail experience.
• Fluent in reading, writing, and speaking English.
• Valid PTCB certification or state pharmacy license as required by state.

Responsibilities

• Open and close the store when management is absent, handle cash and start-up systems, prepare floor and stock room.
• Complete product returns, order voids, customer refunds, and cash drops to the safe; provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues for a positive experience.
• Maintain accurate inventory counts and proper price signage; stock and backroom organization.
• Assist with vendor deliveries and backdoor access; support displays and promotions.
• Ensure compliance with laws for regulated products and complete required bag checks.

Skills

Leadership experience

English proficiency

Customer service

Stock & inventory knowledge

Education

Valid PTCB certification or state pharmacy license

Job description

Walgreens is seeking an engaged team member to support store operations and customer service. You will open/close the store in management's absence, handle cash, assist vendors, and maintain inventory accuracy while delivering a friendly, proactive customer experience.

The role requires leadership experience, English fluency, and a valid PTCB certification or state license where applicable. You will collaborate with the team to ensure compliant, smooth daily operations.