Shift Lead – Retail Ops & Customer Experience

Walgreens; Edgewood (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking staff to open and close the store when management is not present, handling cash and ensuring the sales floor and back stock are ready for business. The role emphasizes delivering a distinctive customer experience and assisting customers with products and services.

Qualifications include leadership experience, English fluency, and valid PTCB or pharmacy license per state requirements. The position is a hourly role with an emphasis on accuracy and compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and assists with pricing and signage as required.

Skills

Leadership

Customer service

Cash handling

Store operations

Education

PTCB certification or Pharmacy license

Tools

POS system

Inventory software

Job description

Walgreens is seeking staff to open and close the store when management is not present, handling cash and ensuring the sales floor and back stock are ready for business. The role emphasizes delivering a distinctive customer experience and assisting customers with products and services.

Qualifications include leadership experience, English fluency, and valid PTCB or pharmacy license per state requirements. The position is a hourly role with an emphasis on accuracy and compliance.