Shift Lead: Customer Experience & Store Ops

Walgreens; Taylor (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking an employee to support store operations, customer service, and basic pharmacy-related tasks. This role involves opening/closing the store in the absence of management, handling cash and refunds, and ensuring a positive customer experience across all interactions.

The position requires at least one year of supervisory or key holder experience, fluent English, and valid PTCB certification or state pharmacy licensure as required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store when management is absent, including systems start-ups and cash handling.
• Process returns, refunds, cash drops, and provide change at registers.
• Model and deliver a distinctive customer experience.
• Assist with vendor deliveries and back door access as needed.
• Maintain inventory accuracy and execute pricing and sign tasks.

Skills

Leadership experience

Customer service

Cash handling

Education

PTCB certification or state pharmacy license

Tools

POS systems

Store equipment

Job description

Walgreens is seeking an employee to support store operations, customer service, and basic pharmacy-related tasks. This role involves opening/closing the store in the absence of management, handling cash and refunds, and ensuring a positive customer experience across all interactions.

The position requires at least one year of supervisory or key holder experience, fluent English, and valid PTCB certification or state pharmacy licensure as required.