Shift Lead: Customer Experience & Store Operations

Walgreens; Norwalk (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a store associate with leadership experience to open and close the store in the absence of management, handle cash tasks, and ensure a positive customer experience.

The role involves assisting customers, supporting inventory and pricing tasks, and maintaining store presentation. English fluency is required; PTCB certification or pharmacy license may be required depending on state regulations. This position is visa-eligible and offers hourly pay.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services to ensure a positive experience.
• Shelves and displays; assists with inventory, pricing, and store cleanliness as directed.
• Responsible for bag checks of team members before leaving the store.

Skills

Leadership

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store associate with leadership experience to open and close the store in the absence of management, handle cash tasks, and ensure a positive customer experience.

The role involves assisting customers, supporting inventory and pricing tasks, and maintaining store presentation. English fluency is required; PTCB certification or pharmacy license may be required depending on state regulations. This position is visa-eligible and offers hourly pay.