Shift Lead: Retail Ops & Customer Experience

Walgreens Co.; Kitty Hawk (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking team members to open and close the store in the absence of management, handle cash, process returns and refunds, and assist customers across departments. You will support inventory, pricing, displays, and daily store operations to ensure a smooth business day.

The role emphasizes delivering a distinctive customer experience, working with team members, and upholding store policies while ensuring compliance with applicable laws. Strong English communication is required.

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management and handle start-ups and cash handling.
• Process returns, refunds, and cash drops; provide change for registers.
• Deliver a distinctive customer experience and assist customers with products and services.
• Assist with vendor deliveries, inventory accuracy, and displays; support price changes and signage.
• Assist with bookkeeping activities, including cash reports and ledgers as requested.

Skills

Leadership experience

Retail key holder

Education

PTCB certification or state pharmacy license

Job description

Walgreens Co. is seeking team members to open and close the store in the absence of management, handle cash, process returns and refunds, and assist customers across departments. You will support inventory, pricing, displays, and daily store operations to ensure a smooth business day.

The role emphasizes delivering a distinctive customer experience, working with team members, and upholding store policies while ensuring compliance with applicable laws. Strong English communication is required.