Shift Lead: Cash, Service & Store Ops

Walgreens; Miami (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a capable team member to manage opening and closing duties in the absence of store management. Responsibilities include cash handling, returns, refunds, and ensuring the floor and stockroom are ready for business each day.

You will support vendor deliveries through the back door and model exceptional customer service. The role requires at least one year of retail experience and fluency in English.

Qualifications

• One year of retail experience as a retail key carrier or shift lead is required.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and handle required systems start-ups.
• Complete returns, order voids, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues to ensure a positive experience.
• Model and share customer service best practices with team members.
• Hold store keys and assist with vendor deliveries through backdoor operations.
• Maintain accurate cash handling and price changes; verify scans and pricing.
• Assist with displays, stock rotation, and keeping shelves and stockrooms organized.
• Monitor inventory counts and ensure proper signage and local regulatory pricing.

Skills

Customer service

Cash handling

Team leadership

Store operations

Tools

POS system

Job description

Walgreens in the United States is seeking a capable team member to manage opening and closing duties in the absence of store management. Responsibilities include cash handling, returns, refunds, and ensuring the floor and stockroom are ready for business each day.

You will support vendor deliveries through the back door and model exceptional customer service. The role requires at least one year of retail experience and fluency in English.