Shift Lead, Retail Operations & Customer Service

Gopuff Becomes First Instant Commerce Company; San Luis Obispo (CA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management.

A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales. BevMo! by Gopuff in San Luis Obispo offers competitive benefits and opportunities for growth within a dynamic, customer-focused environment.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services.
• Arrive early to open the store and leave late to close the store.
• Assist the store in periods of high volume and provide support for new employees.
• Know in-house products to provide customers with recommendations.
• Assist with inventory management tasks such as restocking merchandise and conducting counts.
• Process cash transactions accurately and efficiently, including opening and closing tills.
• Operate scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensure prices and quantities are accurate and provide receipts.
• Process refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss.
• Maintain store cleanliness and assist in keeping areas tidy.
• Train new employees on store procedures, product knowledge, and customer service standards.

Skills

Leadership

Cash handling

Math skills

Teamwork

Physical strength

Education

High School Diploma

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management.

A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales. BevMo! by Gopuff in San Luis Obispo offers competitive benefits and opportunities for growth within a dynamic, customer-focused environment.