Shift Lead: Retail Operations & Customer Experience

Gopuff Becomes First Instant Commerce Company; Santa Barbara (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Santa Barbara, CA. You will open and close the store, support staff, and deliver excellent customer service to drive sales.

The role requires 1+ years of leadership in retail and strong cash handling skills. You will help with inventory, pricing accuracy, and loss prevention while maintaining a welcoming store environment.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Responsibilities

• Provide excellent customer service by greeting customers and informing them of products and services.
• Arrive early to open the store and stay late to close the store.
• Assist during high volume periods and support new employees.
• Know in-house products to offer recommendations to customers.
• Assist with inventory tasks: restocking, counts, and discrepancy checks.
• Process cash transactions accurately and prepare deposits.
• Operate scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensure prices and quantities are accurate and provide receipts.
• Process refunds and exchanges.
• Monitor the floor to prevent theft and minimize loss.
• Maintain store cleanliness and assist with standards in all areas.
• Train new employees on procedures and product knowledge.

Skills

Leadership

Cash handling

Team oriented

Lifting 49 lbs

Basic math

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Santa Barbara, CA. You will open and close the store, support staff, and deliver excellent customer service to drive sales.

The role requires 1+ years of leadership in retail and strong cash handling skills. You will help with inventory, pricing accuracy, and loss prevention while maintaining a welcoming store environment.