Retail Shift Lead: Customer Service & Ops

Gopuff Becomes First Instant Commerce Company; Goleta (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

BevMo! by Gopuff in Goleta, CA is seeking a Key Holder to support Retail Operations. You will open/close the store, assist during high-volume periods, and train new staff, ensuring excellent customer service and accurate cash handling.

The role emphasizes knowledge of products, inventory tasks, and loss prevention while maintaining cleanliness across the sales floor, stock room, and restrooms.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Will assist the store in periods of high volume and provide support for new employees
• Knowledge of in house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership experience

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff in Goleta, CA is seeking a Key Holder to support Retail Operations. You will open/close the store, assist during high-volume periods, and train new staff, ensuring excellent customer service and accurate cash handling.

The role emphasizes knowledge of products, inventory tasks, and loss prevention while maintaining cleanliness across the sales floor, stock room, and restrooms.