Shift Lead – Retail & Customer Experience

Gopuff Becomes First Instant Commerce Company; Long Beach (CA); In loco; USD 42.988.000 - 58.093.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision Insurance (for全)

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Descrizione del lavoro

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team to open and close the store and support management in their absence. The role emphasizes customer service, product knowledge, and driving sales.

The position requires leadership experience in retail and flexible hours, including nights and weekends. You will assist with inventory, cash handling, and staff training while maintaining store standards.

Competenze

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work fluid schedules including peak hours, nights, weekends, holidays.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• High school diploma or equivalent required.

Mansioni

• Open and close the store; assist in the absence of management.
• Provide excellent customer service and inform customers about products and services.
• Assist the store during high volume periods and support new employees.
• Know in-house products to make customer recommendations.
• Assist with inventory tasks such as restocking and counts.
• Process cash transactions accurately; manage tills and deposits.
• Operate scanners, cash registers, and other electronics.
• Follow age verification policies and ensure price accuracy.
• Process refunds and exchanges.
• Monitor sales floor to prevent theft and minimize loss.
• Maintain cleanliness of sales floor, stock room, and restrooms.
• Train new employees on store procedures and service standards.

Conoscenze

Leadership experience

Cash handling

Customer service

Team player

Ability to lift up to 49 lbs

Formazione

High School Diploma or equivalent

Descrizione del lavoro

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team to open and close the store and support management in their absence. The role emphasizes customer service, product knowledge, and driving sales.

The position requires leadership experience in retail and flexible hours, including nights and weekends. You will assist with inventory, cash handling, and staff training while maintaining store standards.