Shift Lead: Retail Operations & Customer Experience

Walgreens; Reno (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Reno, NV is hiring for a leadership-driven retail role focused on opening/closing the store, cash handling, and ensuring the floor and stock room are ready for business. You will engage customers, handle refunds, and support daily operations.

The role emphasizes customer experience, teamwork, and adherence to policies, with additional responsibilities in pricing, displays, and basic bookkeeping. Excellent English skills required for daily interactions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including required cash handling and ensuring floor/stock room readiness.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Engage customers and patients by greeting them and assisting with products and services to ensure a positive experience.
• Model and share customer service best practices with team members to deliver a distinctive customer experience.
• Responsible for holding store keys to open/close without management as necessary.
• Assist with warehouse/vendor ordering processes and backdoor vendor deliveries.
• Register all related sales on cash registers and document scanning errors, price verifications, and voids.
• Assist in evaluating displays and completing resets; manage inventory counts and stock locations.
• Perform daily pricing and signage tasks; ensure regulatory pricing compliance.
• Assist with bookkeeping duties and maintain store cleanliness and orderliness.
• Support pharmacy operations as requested and ensure regulatory compliance.

Skills

Leadership experience

Retail key holder

Customer service

Cash handling

Job description

Walgreens in Reno, NV is hiring for a leadership-driven retail role focused on opening/closing the store, cash handling, and ensuring the floor and stock room are ready for business. You will engage customers, handle refunds, and support daily operations.

The role emphasizes customer experience, teamwork, and adherence to policies, with additional responsibilities in pricing, displays, and basic bookkeeping. Excellent English skills required for daily interactions.