Shift Lead — Retail Ops & Customer Experience

Walgreens Co.; Roseville (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is hiring for a role that supports store operations, customer experience, and leadership responsibilities in California. The position involves opening and closing the store, handling cash, processing returns, and ensuring accurate pricing and inventory control.

You will model excellent customer service and help other team members while maintaining compliance with regulations. The ideal candidate has at least one year of leadership or supervisory experience, fluent English, and a

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.
• Knowledge of store inventory control.
• Valid PTCB certification or pharmacy license as required by state.
• Arrest and conviction records may be considered.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process.
• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, etc.
• Assists manager in reviewing order exceptions and reverse logistics.
• Assists manager in evaluating and developing displays and completing resets.
• Maintains accurate inventory counts and on-hand quantities across departments.
• Ensures pricing accuracy and signage to support correct product pricing.
• Assists with bookkeeping activities, including cash reports and bill payment as needed.
• Maintains store condition and appearance; requests repairs as required.
• Assists with separation of food items and stock rotation using FIFO principle.
• Has working knowledge of store systems and equipment.
• Assists at Pharmacy out window as requested.
• Ensures compliance with state/local laws regarding regulated products.
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and completes special assignments.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is hiring for a role that supports store operations, customer experience, and leadership responsibilities in California. The position involves opening and closing the store, handling cash, processing returns, and ensuring accurate pricing and inventory control.

You will model excellent customer service and help other team members while maintaining compliance with regulations. The ideal candidate has at least one year of leadership or supervisory experience, fluent English, and a