Shift Lead: Retail Ops & Customer Experience

Walgreens; Leland (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a frontline leader to open and close the store in the absence of management, handle cash, assist with deliveries, and ensure a positive customer experience. The role supports inventory, displays, pricing, and basic bookkeeping tasks while maintaining store standards.

Candidates should have at least one year of leadership or supervisory retail experience and be fluent in English. This is a full-time position based in North Carolina with opportunities to contribute to daily

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and system start-ups.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve issues for a positive experience.
• Hold store keys to open/close without management as necessary and assist with vendor deliveries.
• Register all related sales on the cash register, including price verifications and voids.
• Assist with displays, pricing changes, and inventory accuracy across departments.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking a frontline leader to open and close the store in the absence of management, handle cash, assist with deliveries, and ensure a positive customer experience. The role supports inventory, displays, pricing, and basic bookkeeping tasks while maintaining store standards.

Candidates should have at least one year of leadership or supervisory retail experience and be fluent in English. This is a full-time position based in North Carolina with opportunities to contribute to daily