Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Rocky Mount (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company contributions

Stock Purchase Plan

Tuition assistance

Job summary

O’Reilly Auto Parts in Rocky Mount, VA seeks a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of managers and encourages bilingual candidates to apply.

The position offers a comprehensive compensation package and opportunities for growth. Your responsibilities include leading the team to deliver outstanding customer service, processing orders, handling returns, and ensuring accurate invoicing and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels in the retail showroom and manage programs.
• Answer phones according to policy.
• Process buy online/ship to store, transfers, and DC add orders.
• Handle returns, exchanges, and refunds accurately.
• Ensure invoicing of all merchandise including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to posted schedule and proper clocking in/out.
• Perform opening/closing duties and secure deposits and building.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Retail experience

Automotive knowledge

ASE Certification

Spanish language

Tools

N/A

Job description

O’Reilly Auto Parts in Rocky Mount, VA seeks a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of managers and encourages bilingual candidates to apply.

The position offers a comprehensive compensation package and opportunities for growth. Your responsibilities include leading the team to deliver outstanding customer service, processing orders, handling returns, and ensuring accurate invoicing and