Shift Lead: Restaurant Ops & Customer Experience

Dairy Queen; Tullahoma (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Dairy Queen in Tullahoma, Tennessee is seeking a dedicated Shift Leader to provide leadership and guidance to staff during scheduled shifts. The role requires assisting in managing the restaurant, ensuring quality customer service, handling complaints, and maintaining cash accountability. Ideal candidates should have at least three months of restaurant experience, strong customer service skills, and the ability to thrive in a fast-paced environment. This position plays a key role in upholding the company's standards for quality and cleanliness.

Qualifications

• Three or more months of restaurant experience as an hourly employee – strongly preferred.
• Excellent customer service and employee relation skills.
• Able to perform under pressure in a high-volume restaurant.
• Capability to stand for long periods of time.

Responsibilities

• Assist in the management of specific areas of the restaurant during shifts.
• Ensure guest service standards for quality, value, and cleanliness.
• Handle minor customer complaints effectively.
• Complete cash accountability reports accurately.

Skills

Customer service skills

Supervisory skills

Ability to perform under pressure

Interpersonal communication

Job description

Dairy Queen in Tullahoma, Tennessee is seeking a dedicated Shift Leader to provide leadership and guidance to staff during scheduled shifts. The role requires assisting in managing the restaurant, ensuring quality customer service, handling complaints, and maintaining cash accountability. Ideal candidates should have at least three months of restaurant experience, strong customer service skills, and the ability to thrive in a fast-paced environment. This position plays a key role in upholding the company's standards for quality and cleanliness.