Restaurant Operations Leader — Guest Experience & Profit

TN Dairy Queen Franchisee; Brookhill (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

TN Dairy Queen Franchisee in Brookhill, Tennessee, is seeking an Assistant Manager to help the General Manager run daily restaurant operations and uphold standards. You will supervise hourly staff during shifts, ensure product quality, sanitation, and speed of service, and help implement the business plan.

You will manage inventory and scheduling, control labor costs, address guest concerns, and assist in promotions and training to maximize profitability and guest satisfaction.

Qualifications

• Excellent customer service and employee relation skills.
• Detail oriented with ability to oversee operations and multiple areas.

Responsibilities

• Manage the operation of the restaurant during scheduled shifts.
• Maintain standards for product quality, service, cleanliness and speed.
• Assist in executing the restaurant's business plan as directed by the GM.
• Oversee guest service and resolve customer complaints.
• Control inventory, ordering, and cash handling.
• Help optimize profits through labor and product cost control.
• Schedule hourly employees to meet staffing needs.
• Communicate promotions and train staff.
• Support GM in daily operations and reporting.

Skills

Customer service

Employee relations

Leadership

Communication

Education

High School Diploma

Job description

TN Dairy Queen Franchisee in Brookhill, Tennessee, is seeking an Assistant Manager to help the General Manager run daily restaurant operations and uphold standards. You will supervise hourly staff during shifts, ensure product quality, sanitation, and speed of service, and help implement the business plan.

You will manage inventory and scheduling, control labor costs, address guest concerns, and assist in promotions and training to maximize profitability and guest satisfaction.