Restaurant Shift Lead: Drive Team and Guest Experience

Dairy Queen; Tullahoma (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

A fast-food restaurant chain in Tullahoma, Tennessee is seeking a Shift Leader to provide leadership and guidance for hourly staff during scheduled shifts. The ideal candidate will have prior restaurant experience and excellent customer service skills. Key responsibilities include managing specific areas of the restaurant, ensuring guest satisfaction, and conducting training for crew members. Must be able to work in a fast-paced environment and handle customer complaints effectively. This role offers an opportunity to develop leadership skills in a dynamic work setting.

Qualifications

• Three or more months of restaurant experience as an hourly employee preferred.
• Must be capable of supervising in a fast-paced environment.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide leadership and guidance to hourly staff during shifts.
• Ensure restaurant is organized and properly staffed per schedule.
• Conduct training and evaluation of crew members.

Skills

Customer service skills

Employee relation skills

Ability to perform under pressure

Leadership skills

Job description

A fast-food restaurant chain in Tullahoma, Tennessee is seeking a Shift Leader to provide leadership and guidance for hourly staff during scheduled shifts. The ideal candidate will have prior restaurant experience and excellent customer service skills. Key responsibilities include managing specific areas of the restaurant, ensuring guest satisfaction, and conducting training for crew members. Must be able to work in a fast-paced environment and handle customer complaints effectively. This role offers an opportunity to develop leadership skills in a dynamic work setting.