Shift Lead — Restaurant Operations Coach

Wingmen V Llc; Burlington (IA); On-site; USD 20,664 - 28,929; Full time

Job summary

Wingmen V Llc in Burlington is looking for a Shift Leader to assist management and ensure operational excellence. You will be responsible for overseeing team performance, addressing guest needs, and maintaining food safety standards.

The ideal candidate will have strong leadership skills, be at least 21 years old, and have experience in restaurant management. This role provides a fast-paced environment with opportunities for growth and development.

Qualifications

• Must be reliable and dependable by adhering to a schedule.
• Ability to follow specific service time and guidelines.
• Knowledge of responsible alcohol service procedures.

Responsibilities

• Ensure that 100% of table visits are performed.
• Lead and coach Team Member performance.
• Monitor food quality, labor, and safety.
• Address Guest complaints in the restaurant.
• Conduct Team Member pre-shift meetings.

Skills

Leadership and facilitation

Verbal communication skills

Knowledge of sanitation and food safety

Conflict-management skills

Customer service

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Prior experience managing others or two years of Buffalo Wild Wings experience

Job description

Wingmen V Llc in Burlington is looking for a Shift Leader to assist management and ensure operational excellence. You will be responsible for overseeing team performance, addressing guest needs, and maintaining food safety standards.

The ideal candidate will have strong leadership skills, be at least 21 years old, and have experience in restaurant management. This role provides a fast-paced environment with opportunities for growth and development.