Restaurant Shift Leader & Team Coach

Wingmen V Llc; Montclair (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Wingmen V Llc in Montclair, CA is seeking a reliable Shift Leader / Trainer to support management, coach team members, and help run daily operations.

You will oversee FOH and BOH, open/close, manage shifts, supervise service standards, and ensure guest satisfaction while maintaining safety and quality.

Required: 21+ years old, Wing Certified Trainer in at least one hourly position, Shift Leader certification; Buffalo Wild Wings experience preferred.

Qualifications

• Leadership and facilitation abilities with team members and management.
• Superior verbal communication and interpersonal skills.
• Knowledge of all restaurant operations and customer service expectations.
• Knowledge of food safety, sanitation, and security procedures.

Responsibilities

• Lead and coach Team Members to meet performance standards.
• Open and close the restaurant, including paperwork.
• Monitor labor, safety, and guest satisfaction throughout shifts.
• Address guest complaints and ensure timely resolution.
• Perform shift change and cash handling procedures.
• Maintain daily logs and communicate shift highlights.

Skills

Leadership

Communication

Team Management

Customer Service

Conflict Resolution

Food Safety

Attention to Detail

Education

Wing Certified Trainer certification

Shift Leader certification

Job description

Wingmen V Llc in Montclair, CA is seeking a reliable Shift Leader / Trainer to support management, coach team members, and help run daily operations.

You will oversee FOH and BOH, open/close, manage shifts, supervise service standards, and ensure guest satisfaction while maintaining safety and quality.

Required: 21+ years old, Wing Certified Trainer in at least one hourly position, Shift Leader certification; Buffalo Wild Wings experience preferred.