Shift Lead: Restaurant & Bar Operations

La Familia Cortez Restaurants; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

La Familia Cortez Restaurants is seeking a Restaurant Supervisor to lead the Front of House during shifts, ensuring top-tier guest experiences and adherence to hospitality standards. You will guide service flow, train team members, and uphold safety and sanitation requirements.

The role focuses on maintaining quality, managing beverage service, supervising staff, and driving sales through upselling while complying with regulatory standards and company policies.

Qualifications

• Minimum 3 years of high-volume experience in a Mexican cuisine environment.
• Previous leadership or shift lead experience.
• Proficiency with point-of-sale (POS) systems.
• Strong communication and interpersonal skills.
• Fluent in English; bilingual Spanish is a plus.
• Valid Food Handler and TABC Certification.
• Ability to lift up to 50 lbs and stand for extended periods.
• Must be able to work Holidays and Weekends.
• Must be flexible for AM/PM shifts.

Responsibilities

• Lead and supervise Front of House team to ensure smooth operations.
• Act as contact for service issues, staff coordination, and workflow.
• Deliver exceptional guest service and resolve issues promptly.
• Prepare and serve beverages according to company standards.
• Maintain quality, presentation, and portion control of beverages.
• Keep areas clean and organized at all times.
• Execute opening and closing procedures accurately.
• Monitor inventory, minimize waste, and communicate needs to management.
• Train, coach, and onboard new team members.
• Reinforce upselling techniques to drive sales.
• Ensure compliance with TABC regulations and sanitation standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

English fluency

Team supervision

Customer service

Tools

POS systems

Job description

La Familia Cortez Restaurants is seeking a Restaurant Supervisor to lead the Front of House during shifts, ensuring top-tier guest experiences and adherence to hospitality standards. You will guide service flow, train team members, and uphold safety and sanitation requirements.

The role focuses on maintaining quality, managing beverage service, supervising staff, and driving sales through upselling while complying with regulatory standards and company policies.