Shift Lead - Guest Experience & Operations

Salsa Fresca Mexican Grill; Town of Yorktown (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Flexible schedule

Job summary

Salsa Fresca Mexican Grill seeks a Floor Supervisor to oversee daily operations during assigned shifts, guiding front-of-house and back-of-house teams to deliver consistent guest experiences.

You'll supervise staff, ensure compliance with safety standards, manage cash handling, and prepare shift reports. Strong leadership, communication, and problem-solving skills are essential, with flexibility to cover nights and weekends.

Qualifications

• Previous supervisory experience in food/beverage industry.
• Demonstrated leadership and team motivation abilities.
• Excellent customer service and communication skills.
• Knowledge of health and safety practices and regulations.
• Flexible availability; able to work nights, weekends, holidays.
• Proficiency in cash handling and POS systems.

Responsibilities

• Operational Management: Oversee smooth operation during shifts; coordinate front and back of house.
• Staff Supervision: Direct staff, manage performance, adjust staffing as needed.
• Customer Service: Address issues promptly, ensure guest satisfaction and quality service.
• Compliance and Safety: Enforce sanitation and safety regulations; conduct regular checks.
• Financial Oversight: Manage cash operations and prepare shift reports.

Skills

Supervisory experience

Leadership

Customer service

Communication

Health & safety knowledge

Flexibility

Cash handling

POS systems

Problem solving

Team motivation

Tools

POS systems

Job description

Salsa Fresca Mexican Grill seeks a Floor Supervisor to oversee daily operations during assigned shifts, guiding front-of-house and back-of-house teams to deliver consistent guest experiences.

You'll supervise staff, ensure compliance with safety standards, manage cash handling, and prepare shift reports. Strong leadership, communication, and problem-solving skills are essential, with flexibility to cover nights and weekends.