Front-of-House Restaurant Supervisor: Guest Service Leader

OCI Hospitality; Tampa (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

OCI Hospitality is seeking a Restaurant Supervisor to lead the front-of-house team in a hotel setting. You will oversee daily operations, ensure guest service standards, and uphold the policies established by the company and hotel brand.

Responsibilities include guiding recruitment, orientation, scheduling and training, maintaining quality and safety standards, managing inventory, and ensuring accurate reporting. The role requires strong communication, leadership and a professional demeanor.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills with attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Oversee day-to-day operational activities of the department.
• Maintain personal connections with guests, clients and community organizations to encourage guest loyalty.
• Supervise restaurant team members with recruitment, orientation, training, scheduling, performance management, counseling and other team member relations issues.
• Maintain knowledge, skills, and abilities needed to perform any position in the department.
• Assist with maintaining product and service quality standards by investigating issues and initiating corrective action.
• Assist with ordering, receiving, storing and inventory of all department related products.
• Assist with monitoring and upholding procedures for control of supplies, keys, monies and credit.
• Ensure department reporting is completed promptly and accurately.
• Assist in monitoring and upholding procedures for safety of guests and hotel team members.
• Remains current on industry trends and local market activities.
• Assist team members and other departments as needed to contribute to operational efficiency.
• Assists in maintaining cleanliness throughout the department.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Leadership

Stress management

Professionalism

Job description

OCI Hospitality is seeking a Restaurant Supervisor to lead the front-of-house team in a hotel setting. You will oversee daily operations, ensure guest service standards, and uphold the policies established by the company and hotel brand.

Responsibilities include guiding recruitment, orientation, scheduling and training, maintaining quality and safety standards, managing inventory, and ensuring accurate reporting. The role requires strong communication, leadership and a professional demeanor.