Shift Lead - Quality & Service Coach

Donatos Pizza; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Donatos Pizza is seeking a Shift Manager to oversee Quality and Services systems, coach and train Associates, and ensure a safe, high-quality operation. The role may open/close the restaurant, complete administrative tasks, and protect people, customers, and assets while maintaining Donatos standards.

The Shift Manager will lead efforts to deliver friendly, honest service, manage food costs, and ensure compliance with safety and labor regulations as part of daily duties.

Qualifications

• 1-year experience as Shift Lead or Manager or Donatos equivalent experience.
• Successful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler’s courses.
• Can execute all items on the Shift Manager readiness checklist.

Responsibilities

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures the team delivers all elements of Donatos Service Behaviors.
• Trains new Associates to execute Donatos standards and processes to understand their roles.

Skills

Leadership

Customer service

Training

Scheduling

Food safety

Inventory management

Communication

Problem solving

Tools

POS systems

Cash handling

Job description

Donatos Pizza is seeking a Shift Manager to oversee Quality and Services systems, coach and train Associates, and ensure a safe, high-quality operation. The role may open/close the restaurant, complete administrative tasks, and protect people, customers, and assets while maintaining Donatos standards.

The Shift Manager will lead efforts to deliver friendly, honest service, manage food costs, and ensure compliance with safety and labor regulations as part of daily duties.