Shift Manager: Lead Quality, Service & Team Growth

Donatos Pizza; Hudson, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Donatos is hiring a Shift Manager in the United States to lead quality and service systems in our restaurant. You will coach and train Associates to deliver high-quality food and friendly service, opening or closing duties, and safe, compliant operations.

Successful candidates will have at least 1 year of leadership experience, completion of Donatos MIT program and related certifications, and a strong grasp of Donatos standards and procedures. This role emphasizes accountability and teamwork.

Qualifications

• Must have 1-year experience as Shift Lead or Manager or Donatos equivalent experience.
• Completion of Donatos MIT Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler’s courses.
• Can execute all items on the Shift Manager readiness checklist

Responsibilities

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures the team delivers all elements of Donatos Service Behaviors.
• Contributes to the team morale by displaying enthusiasm and commitment by word and action.
• Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
• Ensures customers receive their orders accurately and within the quoted promise times.
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
• Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
• Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
• Manages food, labor and costs through training and coaching.
• Acts in a timely and decisive manner to adjust staffing for business volume changes.
• Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
• Knows, enforces, and educates Associates on all applicable labor laws.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Trains and enforces correct cash control procedures.
• Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
• Uses proper security and verification procedures when handling deposits and safe contents.
• Effectively uses Donatos’ pre-shift and shift job aids and tools to ensure optimum product quality.
• Manages dough and day dots to ensure the best quality.
• Properly executes, enforces, and manages food safety and sanitation requirements.

Skills

Customer service

Leadership

Coaching

Job description

Donatos is hiring a Shift Manager in the United States to lead quality and service systems in our restaurant. You will coach and train Associates to deliver high-quality food and friendly service, opening or closing duties, and safe, compliant operations.

Successful candidates will have at least 1 year of leadership experience, completion of Donatos MIT program and related certifications, and a strong grasp of Donatos standards and procedures. This role emphasizes accountability and teamwork.