Shift Lead: Pet Store Leader with Customer Magic

Pet Supplies Plus; Altoona (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO & holidays

Life Insurance

Long-Term Disability

Medical/Dental/Vision

401(k) with company match

Ongoing training

Job summary

Pet Supplies Plus is seeking a Shift Lead in our neighborhood store to help neighbors and their pets with friendly, proactive service. You’ll reinforce PSP standards, supervise daily operations, and mentor team members while delivering excellent customer experiences.

Responsibilities include leading team coverage, training new staff, handling back-office tasks, and contributing to community engagement. Must be 18+, able to lift up to 50 lbs, and pass a background check.

Qualifications

• 2+ years of retail experience.
• Strong sales and customer service skills.
• Proficiency in Microsoft Office.
• Ability to operate forklift and lift up to 50 pounds.
• Flexible schedules and reliable transportation.
• Must be 18+ and pass background check.

Responsibilities

• Partner with store team leaders to reinforce PSP standards and daily management routines.
• Provide leadership coverage and fills management functions up to four times a week.
• Adhere to policies for cleanliness, animal care, safety and security.
• Learn back-office procedures – like signs, price changes, and cashier records.
• Involvement in store recruiting, onboarding and team member development.
• Communicate opportunities to improve community engagement or store performance.
• Act as store team member when not acting as manager-on-duty.

Skills

Retail experience

Sales & customer service

Tools

Microsoft Office

Forklift operation

Job description

Pet Supplies Plus is seeking a Shift Lead in our neighborhood store to help neighbors and their pets with friendly, proactive service. You’ll reinforce PSP standards, supervise daily operations, and mentor team members while delivering excellent customer experiences.

Responsibilities include leading team coverage, training new staff, handling back-office tasks, and contributing to community engagement. Must be 18+, able to lift up to 50 lbs, and pass a background check.