Shift Lead - People-First Coffee Team Leader

Ziggi’s Coffee, LLC; Loma Linda (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead in Missouri to uphold our values and lead by example on the floor. You will supervise staff, ensure policy alignment, and coach team members to deliver consistent service.

Ideal candidates bring prior shift-lead experience in food/retail, strong communication, and a collaborative mindset. This on-site role focuses on teamwork, operations, and customer satisfaction in a fast-paced setting.

Qualifications

• Shift-Lead experience in food/retail preferred.
• Strong organizational and multitasking abilities for a busy shop.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills with customers and staff.
• Lead by example and contribute to a positive team culture.

Responsibilities

• Maintain effective communication with staff, managers, and owner; articulate wins and improvements.
• Ensure staff adhere to policies and core values at all times.
• Train new employees and provide ongoing coaching to enhance skills.
• Address process deviations proactively; delegate to maintain flow.
• Handle customer complaints professionally and turn challenges into positive experiences.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Leadership by example

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead in Missouri to uphold our values and lead by example on the floor. You will supervise staff, ensure policy alignment, and coach team members to deliver consistent service.

Ideal candidates bring prior shift-lead experience in food/retail, strong communication, and a collaborative mindset. This on-site role focuses on teamwork, operations, and customer satisfaction in a fast-paced setting.