Shift Lead — People-First Team Leader

Ziggi’s Coffee, LLC; Cortez (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead by example in serving customers and guiding the team to success.

The role emphasizes strong communication, team coaching, and process improvements to maintain operations in a fast-paced coffee shop environment. You’ll train staff, manage daily tasks, and ensure adherence to policies while delivering friendly, quality service.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain consistent and effective communication with staff, managers, and the store owner.
• Ensure staff adhere to company policies and uphold core values.
• Train new employees thoroughly and provide ongoing training and coaching to current team members.
• Address process deviations proactively and delegate tasks to maintain operational flow.
• Handle customer complaints with professionalism and empathy.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication

Interpersonal skills

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead by example in serving customers and guiding the team to success.

The role emphasizes strong communication, team coaching, and process improvements to maintain operations in a fast-paced coffee shop environment. You’ll train staff, manage daily tasks, and ensure adherence to policies while delivering friendly, quality service.