People-First Shift Lead — Coffee Shop Team Coach

Ziggi’s Coffee, LLC; Carthage (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Ziggi’s Coffee, LLC in Carthage, MO is seeking a Shift Lead who upholds our values and leads by example in serving customers and guiding the team to success. The role emphasizes people-first leadership, mentorship, and a proactive approach to daily store operations.

Responsibilities include training staff, maintaining policy adherence, and delivering exceptional customer service in a fast-paced environment. You will drive daily store performance and foster a positive team culture.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain effective communication with staff, managers, and the owner to articulate wins and opportunities.
• Ensure staff adhere to policies and uphold core values at all times.
• Train new employees and provide ongoing training, support, and coaching.
• Address process deviations, correct team members, and delegate tasks to keep operations smooth.
• Handle customer complaints with professionalism and empathy to turn challenges into positives.

Skills

Shift Lead experience

Organizational skills

Multitasking

Communication skills

Team leadership

Job description

Ziggi’s Coffee, LLC in Carthage, MO is seeking a Shift Lead who upholds our values and leads by example in serving customers and guiding the team to success. The role emphasizes people-first leadership, mentorship, and a proactive approach to daily store operations.

Responsibilities include training staff, maintaining policy adherence, and delivering exceptional customer service in a fast-paced environment. You will drive daily store performance and foster a positive team culture.