Shift Lead - People-First Team Coach

Ziggi’s Coffee, LLC; Glenwood Hills (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our people-first values while guiding the team to deliver exceptional customer experiences. This role emphasizes leadership by example in a fast-paced cafe environment.

The Shift Lead will manage daily cash handling, supervise staff, train new hires, and ensure adherence to store policies, while maintaining a welcoming atmosphere for customers. You will communicate with the store owner and management, prepare a daily recap of metrics, and

Qualifications

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences
• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources
• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment

Skills

Leadership

Customer service

Communication

Team management

Cash handling

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our people-first values while guiding the team to deliver exceptional customer experiences. This role emphasizes leadership by example in a fast-paced cafe environment.

The Shift Lead will manage daily cash handling, supervise staff, train new hires, and ensure adherence to store policies, while maintaining a welcoming atmosphere for customers. You will communicate with the store owner and management, prepare a daily recap of metrics, and