Shift Lead: People-First Team Coach

Ziggi’s Coffee, LLC; Estes Park (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead a customer-focused team in a fast-paced coffee shop environment. You will serve as a role model, train staff, and ensure daily operations run smoothly with strong attention to customer experience.

The ideal candidate embraces a people-first mindset, communicates effectively, and fosters a positive team culture while managing shifts, training, and service standards.

Qualifications

• Experience as Shift-Lead in food/retail preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to lead by example and foster a positive team culture.

Responsibilities

• Maintain communication with staff, managers, and owner to articulate wins and improvements.
• Ensure staff adherence to policies and uphold company values.
• Train new employees and provide ongoing coaching.
• Address process deviations and delegate tasks to maintain flow.
• Handle customer complaints professionally and empathetically.
• Count registers, perform safe drops, balance the change box, and manage deposits.
• Uphold Mystery Shopper standards and train staff accordingly.
• Prepare daily store metric recaps including Sales Per Man Hour (SPMH).
• Conduct monthly inventory to ensure proper stock levels.
• Create welcoming atmosphere, collaborate to improve service, stay updated on menu/promotions, and maintain cleanliness.

Skills

Shift-Lead experience

Organizational skills

Communication

Customer service

Team leadership

Positive culture

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead a customer-focused team in a fast-paced coffee shop environment. You will serve as a role model, train staff, and ensure daily operations run smoothly with strong attention to customer experience.

The ideal candidate embraces a people-first mindset, communicates effectively, and fosters a positive team culture while managing shifts, training, and service standards.