Shift Lead: Open/Close, Lead Customer Experience

Walgreens; Chatham (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Chatham, IL is seeking a capable team member to serve as a key holder with store-opening and closing responsibilities. You will manage required systems start-ups, cash handling, and ensure floor and stock room are ready for the business day, including opening the back door for deliveries.

You will engage customers, process returns and refunds, monitor cash drops, and help maintain accurate inventory and displays.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, with required systems start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers, answers questions, and resolves issues to ensure satisfaction.
• Registers sales, reviews price verifications, and handles voids or errors.
• Maintains accurate inventory and supports display resets and promotions.

Skills

Leadership

Customer service

Cash handling

Open/close duties

Tools

Cash register

POS system

Inventory checks

Job description

Walgreens in Chatham, IL is seeking a capable team member to serve as a key holder with store-opening and closing responsibilities. You will manage required systems start-ups, cash handling, and ensure floor and stock room are ready for the business day, including opening the back door for deliveries.

You will engage customers, process returns and refunds, monitor cash drops, and help maintain accurate inventory and displays.