Store Shift Lead: Open/Close & Customer Experience

Walgreens; Monmouth (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Monmouth, IL is seeking a reliable Retail Key Holder to open and close the store in the absence of management, handle cash, and ensure the floor and stock rooms are prepared for business. You will engage customers, process returns, refunds, and help maintain pricing, displays, and inventory, while modeling a premier customer experience.

This role supports store operations, training, and teamwork to deliver delightful service and maintain compliance with company policies and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Process returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist with inventory, pricing changes, displays, and stock room organization.
• Maintain store cleanliness and ensure compliance with policies and procedures.

Skills

Leadership

Customer service

English fluency

Cash handling

Team coordination

Store operations

Communication

Tools

POS systems

Cash registers

Job description

Walgreens in Monmouth, IL is seeking a reliable Retail Key Holder to open and close the store in the absence of management, handle cash, and ensure the floor and stock rooms are prepared for business. You will engage customers, process returns, refunds, and help maintain pricing, displays, and inventory, while modeling a premier customer experience.

This role supports store operations, training, and teamwork to deliver delightful service and maintain compliance with company policies and