Shift Lead - Open/Close, Drive Customer Experience

Walgreens; Panorama (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a capable team member to serve as a key holder, opening and closing the store when management is unavailable and handling cash procedures. You will greet customers, assist with products, resolve issues, and model Walgreens service traits to deliver a distinctive shopper experience.

The role also involves supporting inventory, pricing updates, and back-room operations, while coaching teammates on best practices and ensuring compliance with policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, handling required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds and cash drops, and provide change to registers as needed.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services to resolve issues and questions.
• Help coach team members on customer service best practices and Walgreens service traits.
• Maintain accurate inventory counts and price changes, including signage and compliance tasks.

Skills

Leadership experience

Fluent English

Job description

Walgreens is seeking a capable team member to serve as a key holder, opening and closing the store when management is unavailable and handling cash procedures. You will greet customers, assist with products, resolve issues, and model Walgreens service traits to deliver a distinctive shopper experience.

The role also involves supporting inventory, pricing updates, and back-room operations, while coaching teammates on best practices and ensuring compliance with policies.