Shift Lead - Night Bakery Captain (Flexible & Free Cookies)

Insomnia Cookies; Durham (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Job stability with a rapidly growing &

Achievable growth/promotion-opportuni

Fun, exciting team environment

FREE cookies with every shift!

Job summary

Insomnia Cookies is seeking a Shift Leader at our Duke store in Durham, NC. You’ll be the captain of our bakery day or night, predicting the flow of business and leading the Cookie Crew to deliver great service, bake cookies, and keep guests delighted.

As a leader you will support store leadership, manage shifts, train teammates, and ensure safety and quality. You’ll handle cash, monitor operations, and promote a fun, productive environment.

Qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Responsibilities

• Provide excellent customer service and quality products throughout the guest experience
• Support store leadership by maintaining operations during shifts and coaching team
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Collaborate with the Cookie Crew and ensure safety and sanitation
• Manage cash handling and deposits

Skills

Customer service

POS experience

Communication

Time management

People skills

Detail oriented

Lead by example

Motivate others

Lifts 40 lbs

US work eligibility

Age 18+

Job description

Insomnia Cookies is seeking a Shift Leader at our Duke store in Durham, NC. You’ll be the captain of our bakery day or night, predicting the flow of business and leading the Cookie Crew to deliver great service, bake cookies, and keep guests delighted.

As a leader you will support store leadership, manage shifts, train teammates, and ensure safety and quality. You’ll handle cash, monitor operations, and promote a fun, productive environment.