Night Shift Leader: Bake, Lead & Delight Guests

Insomnia Cookies; Boone (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with a growing company

Growth/promotions opportunities

Fun, exciting team environment

Employee discount and free cookies

Job summary

Insomnia Cookies is seeking a Shift Leader at our Boone, NC bakery to guide daily operations, coach the Cookie Crew, and deliver outstanding guest experiences. You will manage tasks, support store leadership, ensure safety and quality, and help drive sales through engaging service and teamwork.

Ideal candidates have at least 1 year in a customer-service role, experience with POS systems, strong communication, and the ability to lead by example while lifting up to 40 lbs.

Qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Skills

Customer service

POS systems

Communication

Time management

People skills

Outgoing/friendly

Detail oriented

Lead by example

Lift 40 lbs

US work eligibility

Age 18+

Tools

Point of Sale systems

Job description

Insomnia Cookies is seeking a Shift Leader at our Boone, NC bakery to guide daily operations, coach the Cookie Crew, and deliver outstanding guest experiences. You will manage tasks, support store leadership, ensure safety and quality, and help drive sales through engaging service and teamwork.

Ideal candidates have at least 1 year in a customer-service role, experience with POS systems, strong communication, and the ability to lead by example while lifting up to 40 lbs.