Bakery Shift Lead — Own the Night & Lead the Crew

Insomnia Cookies; Raleigh (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible hours

Pay-on-Demand

Paid vacation & sick time

Mentorship

Pet insurance

Job stability

Career growth

Fun team environment

Free cookies

Employee discount

Job summary

Insomnia Cookies is seeking a Shift Leader for our Raleigh, NC bakery at 2302 Hillsborough St. You’ll captain the shift, supervise the cookie crew, and ensure top‑notch customer service, quality baked goods, and clean, safe operations throughout the night and day.

You will train teammates, delegate tasks, monitor production, manage cash handling, and uphold company standards while building a fun, fast‑paced team environment that delivers warm cookies to every guest.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

Communication

Time management

People skills

Leadership

Physical stamina

Tools

POS systems

Job description

Insomnia Cookies is seeking a Shift Leader for our Raleigh, NC bakery at 2302 Hillsborough St. You’ll captain the shift, supervise the cookie crew, and ensure top‑notch customer service, quality baked goods, and clean, safe operations throughout the night and day.

You will train teammates, delegate tasks, monitor production, manage cash handling, and uphold company standards while building a fun, fast‑paced team environment that delivers warm cookies to every guest.