Shift Lead: Lead the Cookie Crew & Deliver Great Nights

Insomnia Cookies; Durham (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time schedules

Excellent training & mentorship

Job stability with a rapidly growing &

Achievable growth/promotion

Fun, exciting team environment

Free cookies with every shift!

Job summary

Insomnia Cookies at Duke store, 1105 W Main St, Durham NC 27701, seeks a Shift Leader to captain bakery operations during day or night. You’ll lead, bake, serve guests, and maintain a safe, clean environment while driving sales and teamwork.

Join a fun, fast-paced team with opportunities for growth, training, and mentoring. You’ll help manage cash, supervise the Cookie Crew, and ensure high-quality products and service for our guests.

Qualifications

• At least 1 year of experience in a customer service role.
• POS systems experience.
• Strong communication, time management and people skills.
• Outgoing, friendly, patient and detail oriented.
• Ability to lead by example and motivate others.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide excellent customer service and quality products to guests throughout their experience in our bakeries.
• Support store leadership by maintaining shift operations, communicating pertinent information, monitoring production efficiency, and coaching team members in line with company standards.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

Communication

Time management

People skills

Leadership

Team motivation

Safety awareness

Tools

POS systems

Job description

Insomnia Cookies at Duke store, 1105 W Main St, Durham NC 27701, seeks a Shift Leader to captain bakery operations during day or night. You’ll lead, bake, serve guests, and maintain a safe, clean environment while driving sales and teamwork.

Join a fun, fast-paced team with opportunities for growth, training, and mentoring. You’ll help manage cash, supervise the Cookie Crew, and ensure high-quality products and service for our guests.